Merchant-managed returns
A better way to return
Return requests, sorted before they become chaos. ReturnSort connects to real Shopify orders, applies versioned store policies, and gives teams a reviewable operations queue without issuing refunds automatically.
Merchant intake · Explainable decisions · Merchant-controlled outcomes
Built for accountable operations
Clear signals at every handoff.
- 01
Store-led intake.
Merchants create requests from orders in their connected Shopify store.
- 02
Explainable policy checks.
Preserve the policy version and decision context on every request.
- 03
Controlled operations.
Assign, retry, export, and audit work while the merchant stays in control of fulfillment decisions.
Merchant workspace
Merchant sign in
Open Shopify Admin and select ReturnSort under Apps. Shopify will identify your store and authenticate the workspace.