Getting started
Customers should contact the store where they ordered, using the details in their order confirmation or on the store website. Merchants sign in to ReturnSort and create a request from the matching Shopify order. Return help explains this flow.
Recover a failed task
Open Shopify Admin, launch ReturnSort, then choose Team queue. Resolve the connection issue shown in the guidance before retrying or cancelling a waiting task. Existing return records remain available.
Plans and cancellation
Open Shopify Admin, launch ReturnSort, then choose Plans & usage to refresh the Shopify status, review the current allowance, or cancel after the confirmation step. Cancellation does not issue a prorated credit.
Contact support
Email [email protected] with the store domain and Shopify order number. Do not send passwords or full payment information.